5 Steps for Improving Logistics Customer Service This stage will involve coordinating several different activities, including loading and unloading the goods, planning routes, and managing any delays or problems that may occur in the supply chain. Throughout this stage, the logistics company will need to maintain regular contact with the customer, keeping them updated on the status of their shipment. If you are a relatively small logistics company, staying afloat with all the big competitors can be challenging. What you lack in resources, you can make up for it with personalized and impeccable customer service. Be proactive in addressing potential issues like damage or theft during transit. It is a critical component of managing supply chain relationships and will give your brand the … [Read more...]